Comcast Update
We are pleased to inform you that the Comcast contract has been officially approved and signed. This agreement is a significant step forward in enhancing our community’s services and ensuring a seamless experience for all residents.
If you are a new homeowner, please call 1-800-934-6489 to get your equipment from the Comcast bulk package.
Key details of the new Comcast agreement are as follows:
Contract Terms:
The contract spans 5 years and 9 months, commencing on January 1, 2024, and concluding on September 30, 2029.
Service Specifications:
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- The TV package includes the Ultimate TV channel lineup with over 180 channels of programming with 150 hours of DVR service.
- Symmetrical service is a prominent feature included in the contract, with the terms clearly defined. With the Symmetrical service, we will have 1 gigabit upload and download speed.
Equipment Provision:
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- The agreement incorporates the provision of 3 X1 boxes per unit at no extra charge. For those desiring additional boxes, they are available at a monthly fee of $10.00 per box. If you have a 4th box and do not wish to pay a monthly fee, kindly return it to comcast immediately.
Buildout Timeframe:
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- The contract outlines a buildout timeframe of 1 year. The build-out process is scheduled to commence in 90 days and is anticipated to conclude within the specified 1-year timeframe. The infrastructure is fiber to the unit with an upgrade to Epon technology allowing Symmetrical Internet speeds. The buildout will entail connecting the fiber from the outside of the home to the inside. More details on the buildout will be provided at a later date.
We understand the importance of transparent communication and commit to providing regular updates as the build-out process begins for each community. If you have any immediate questions or concerns, please do not hesitate to contact our office at 561-793-1715 or email us at [email protected].
Comcast Symmetrical Upgrade Updates
We are excited to share that Comcast will be bringing the symmetrical internet upgrade to the Oakmont and Wyndham communities!
Comcast has sent out a mailer notification to residents in Oakmont, Wyndham, Pinehurst, and The Estates with details to schedule an upgrade appointment. Please note that residents will be responsible for contacting Comcast to schedule their upgrade appointments after receiving the notification mailer. Please call Comcast at 1-844-330-7188 to set up the appointment.
To ensure a smooth installation, residents must be home during the scheduled appointment.
To help you prepare for this upgrade, we have created a detailed FAQ that covers some of the most common questions regarding the installation process. Please refer to the link below for the full FAQ:
Comcast Notice Regarding Landline Service and Symmetrical Upgrade
As we transition to the new symmetrical upgrade, we would like to inform residents with existing landline service of some important changes.
Please be advised that the monthly cost for landline service has increased from $25 to $40. While this price adjustment occurred a year ago, Comcast has not enforced the rate increase until the upcoming fiber installation. Please be advised that the phone service is not included in the bulk agreement and was never in the agreement.
During the upgrade, residents will be required to provide consent to this rate increase in order for the upgrade to proceed. If residents decline the rate adjustment, the installation of the new fiber system will be delayed.
If you wish to explore alternative landline options, you may port your number to another provider (e.g., PhoneJack). After the successful port, please contact us to schedule the fiber installation.
For residents who no longer wish to keep their landline, Comcast can remove it from your account, eliminating the associated charges.
We appreciate your understanding and cooperation during this upgrade process.