Comcast Update
We are pleased to inform you that the Comcast contract has been officially approved and signed. This agreement is a significant step forward in enhancing our community’s services and ensuring a seamless experience for all residents.
If you are a new homeowner, please call 1-800-934-6489 to get your equipment from the Comcast bulk package.
Key details of the new Comcast agreement are as follows:
Contract Terms:
The contract spans 5 years and 9 months, commencing on January 1, 2024, and concluding on September 30, 2029.
Service Specifications:
-
- The TV package includes the Ultimate TV channel lineup with over 180 channels of programming with 150 hours of DVR service.
- Symmetrical service is a prominent feature included in the contract, with the terms clearly defined. With the Symmetrical service, we will have 1 gigabit upload and download speed.
Equipment Provision:
-
- The agreement incorporates the provision of 3 X1 boxes per unit at no extra charge. For those desiring additional boxes, they are available at a monthly fee of $10.00 per box. If you have a 4th box and do not wish to pay a monthly fee, kindly return it to comcast immediately.
Buildout Timeframe:
-
- The contract outlines a buildout timeframe of 1 year. The build-out process is scheduled to commence in 90 days and is anticipated to conclude within the specified 1-year timeframe. The infrastructure is fiber to the unit with an upgrade to Epon technology allowing Symmetrical Internet speeds. The buildout will entail connecting the fiber from the outside of the home to the inside. More details on the buildout will be provided at a later date.
We understand the importance of transparent communication and commit to providing regular updates as the build-out process begins for each community. If you have any immediate questions or concerns, please do not hesitate to contact our office at 561-793-1715 or email us at [email protected].
Comcast Upgrade FAQ
The first community installations will tentatively begin the week of October 7th and we have created FAQ to help answer some common questions before the upgrade begins. Comcast will start with 126 homes in the Estates (Shelby Homes) on Waldorf St and Waldorf Dr, as well as parts of Pinehurst (Minto Homes) on Briar Oak, Running Oak, and Fiddlewood Ct. The second community installation will be focused on completing the Pinehurst community. This is tentatively going to start at the end of October. Please see the link below for the official FAQ.